Parent Concerns
We are here to listen
We understand that sometimes things don’t go as expected. If you have a concern, we want to work with you to put things right quickly and fairly.
Talk to us first
Many concerns can be sorted quickly by speaking directly with the school. An informal conversation is usually the fastest way to resolve things. We encourage you to raise concerns as early as possible as this helps us resolve them quickly and support your child.
We recommend that you:
In most cases, the best first step is to speak to your child’s class teacher or a member of school staff.
If needed, speak with a senior leader or the Headteacher. You can email, telephone school or call into the office and request a meeting.
This informal approach helps us:
understand the issue fully
respond quickly
maintain positive relationships
Talking things through early can often prevent a concern becoming a formal complaint, which can be more detailed and time‑consuming. It also helps bring about quicker improvements for your child. We encourage you to raise concerns at an early stage so that we can work together to resolve matters promptly.
Raising a concern will not affect your child in any way. We value your feedback and use it to help improve our schools.
This booklet is a helpful guide for parents. Parentkind guide to school complaints (Click link)
Need help raising a concern?
We aim for our process to be accessible to everyone.
If you need support (for example translation, help writing your concern, or accessible formats), please contact the school office and we will arrange appropriate support.
What happens if your concern cannot be resolved
If you feel your concern has not been resolved through discussion with the school, the next steps are to make a formal complaint. You can do this by emailing the Headteacher, if the complaint relates to the Headteacher please email the Governance Professional at [email protected]
Full complaints policy outlining formal stages is available here Complaints Policy. (Click)
We will investigate it fairly and transparently, and keep you informed throughout the process.
Our complaints process
Our process has two main stages:
Stage 1 – Formal complaint
Your complaint will be acknowledged usually within 3 school days
An investigation will take place
You will receive a written response, typically this is approximately 15 school days.
What you can expect from us
We will ensure that:
your concern or complaint is handled fairly, respectfully and confidentially
you are kept informed about progress
we aim to resolve matters as quickly as possible
you are treated with courtesy at all times
we aim to resolve concerns in a positive way and learn from them to improve our schools.
What we ask from you
To help us resolve matters effectively, we ask that you:
raise concerns informally as soon as possible
explain what has happened clearly
tell us what outcome you are hoping for
treat staff with respect
avoid sharing details publicly (e.g. on social media) while the process is ongoing
only use AI with caution, AI doesn’t always get it right when citing laws and can make a complaint more complex than necessary.
Stage 2 – Review by a panel
If you remain dissatisfied, you can ask for your complaint to be reviewed by an independent panel.
